Refund and Returns Policy

At Legal Cali Kush, we are committed to ensuring your satisfaction with our products. Our Refund and Returns Policy is designed to provide you with a clear understanding of the terms and conditions under which refunds and returns are accepted.

1. Returns Eligibility:

We accept returns on products within 30 days of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refund Process:

Upon receiving your return request, our team will inspect the item and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 3 days.

3. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer service at contact@legalcalikush.com within 7 days of receiving the item. We will provide instructions on returning the product or may offer a replacement, depending on the situation.

4. Non-Returnable Items:

Certain products are not eligible for return due to hygiene and safety reasons. These include, but are not limited to, opened or used products, perishable goods, and customized items.

5. Shipping Costs:

Customers are responsible for the shipping costs associated with returning items unless the return is a result of our error. Shipping costs are non-refundable.

6. Refund Exceptions:

In some cases, refunds may be subject to a restocking fee or other exceptions. These will be communicated to you during the return process.

7. How to Initiate a Return:

To initiate a return, please contact our customer service at contact@legalcalikush.com with your order number and details about the product you wish to return. Our team will guide you through the process.

8. Cancellation Policy:

Orders can be canceled within 24 hours of purchase. Once the order has been processed and shipped, it cannot be canceled.

9. Contact Information:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at contact@legalcalikush.com. Our customer service team is here to assist you.

Conclusion:

At Legal Cali Kush, we strive to provide high-quality products and exceptional customer service. Our Refund and Returns Policy is designed to be fair and transparent, ensuring a positive shopping experience for our valued customers.

Legal Cali Kush reserves the right to amend this policy at any time without prior notice. Please review our policy regularly for updates.